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Handbook of Service Science

Handbook of Service Science PDF Author: Paul P. Maglio
Publisher: Springer Science & Business Media
ISBN: 9781441916280
Category : Business & Economics
Languages : en
Pages : 758
Book Description
As the service sector expands into the global economy, a new science of service is emerging, one that is dedicated to encouraging service innovation by applying scientific understanding, engineering discipline, and management practice to designing, improving, and scaling service systems. Handbook of Service Science takes the first major steps to clarifying the definition, role, and future of this nascent field. Incorporating work by scholars from across the spectrum of service research, the volume presents multidisciplinary perspectives on the nature and theory of service, on current research and practice in design, operations, delivery, and innovation of service, and on future opportunities and potential of service research. Handbook of Service Science provides a comprehensive reference suitable for a wide-reaching audience including researchers, practitioners, managers, and students who aspire to learn about or to create a deeper scientific foundation for service design and engineering, service experience and marketing, and service management and innovation.

Service Science

Service Science PDF Author: Robin G. Qiu
Publisher: John Wiley & Sons
ISBN: 1118551850
Category : Technology & Engineering
Languages : en
Pages : 336
Book Description
Features coverage of the service systems lifecycle, includingservice marketing, engineering, delivery, quality control,management, and sustainment Featuring an innovative and holistic approach, ServiceScience: The Foundations of Service Engineering and Managementprovides a new perspective of service research and practice. Thebook presents a practical approach to the service systems lifecycleframework, which aids in understanding and capturing market trends;analyzing the design and engineering of service products anddelivery networks; executing service operations; and controllingand managing the service lifecycles for competitive advantage. Utilizing a combined theoretical and practical approach todiscuss service science, Service Science: The Foundations ofService Engineering and Management also features: Case studies to illustrate how the presented theories anddesign principles are applied in practice to the definitions offundamental service laws, including service interaction andsocio-technical natures Computational thinking and system modeling suchas abstraction, digitalization, holistic perspectives, andanalytics Plentiful examples of service organizations such as automobileafter-sale services, global project management networks, andexpress delivery services An interdisciplinary emphasis that includes integratedapproaches from the fields of mathematics, engineering, industrialengineering, business, operations research, and managementscience A detailed analysis of the key concepts and body of knowledgefor readers to master the foundations of service management Service Science: The Foundations of Service Engineering andManagement is an ideal reference for practitioners in thecontemporary service engineering and management field as well asresearchers in applied mathematics, statistics, business/managementscience, operations research, industrial engineering, andeconomics. The book is also appropriate as a text forupper-undergraduate and graduate-level courses in industrialengineering, operations research, and management science as well asMBA students studying service management.

Service Science

Service Science PDF Author: John Maleyeff
Publisher: Routledge
ISBN: 100007532X
Category : Business & Economics
Languages : en
Pages : 218
Book Description
To remain relevant in today’s world, practitioners should presume that they have two jobs: first, to do their work effectively so that they provide value to the organization; second, to improve how the work is done so that their organization remains competitive. This book offers clear guidance to excel at this ubiquitous second job. Informed by an appreciation that most personnel that work in any firm, even firms that are manufacturing-oriented, routinely provide services as a key element of their jobs, this book explains how to provide and improve internal customer service, regardless of industry or role. It illustrates the common features, or service process "DNA," while providing a diverse set of examples to enhance understanding. Written by a pioneer in the development of principles and methodologies that address services in a structured and distinctive manner, this book stresses that service processes are distinctly different from manufacturing processes. Rigorous and practical, this book will appeal to students and professionals alike, in business, hospitality, industrial management, public health, and other fields. Online resources include Excel files that act as templates to help with quantitative analysis routines.

Handbook of Service Science

Handbook of Service Science PDF Author: Paul P. Maglio
Publisher: Springer Science & Business Media
ISBN: 9781441916280
Category : Business & Economics
Languages : en
Pages : 758
Book Description
As the service sector expands into the global economy, a new science of service is emerging, one that is dedicated to encouraging service innovation by applying scientific understanding, engineering discipline, and management practice to designing, improving, and scaling service systems. Handbook of Service Science takes the first major steps to clarifying the definition, role, and future of this nascent field. Incorporating work by scholars from across the spectrum of service research, the volume presents multidisciplinary perspectives on the nature and theory of service, on current research and practice in design, operations, delivery, and innovation of service, and on future opportunities and potential of service research. Handbook of Service Science provides a comprehensive reference suitable for a wide-reaching audience including researchers, practitioners, managers, and students who aspire to learn about or to create a deeper scientific foundation for service design and engineering, service experience and marketing, and service management and innovation.

Best Practices and New Perspectives in Service Science and Management

Best Practices and New Perspectives in Service Science and Management PDF Author: Ordóñez de Pablos, Patricia
Publisher: IGI Global
ISBN: 1466638958
Category : Business & Economics
Languages : en
Pages : 418
Book Description
Within global commerce, services and management play a vital role in the economy. Service systems are necessary for organizations, and a multi-disciplinary approach is ideal to establish full understanding of these systems. Best Practices and New Perspectives in Service Science and Management provides original research on all aspects of service science, service management, service engineering, and its supporting technology in order to administer cutting-edge knowledge to encourage the improvement of services. This book is essential for researchers and practitioners in the fields of computer science, software management, and engineering.

National Park Service Science in the 21st Century

National Park Service Science in the 21st Century PDF Author:
Publisher:
ISBN:
Category : Conservation of natural resources
Languages : en
Pages : 15
Book Description


U- and E-Service, Science and Technology

U- and E-Service, Science and Technology PDF Author: Tai-hoon Kim
Publisher: Springer
ISBN: 364227210X
Category : Computers
Languages : en
Pages : 348
Book Description
This book constitutes the refereed proceedings of the International Conference, UNESST 2011, held as Part of the Future Generation Information Technology Conference, FGIT 2011, Jeju Island, Korea, in December 2011. The papers presented were carefully reviewed and selected from numerous submissions and focuse on the various aspects of u- and e-service, science and technology.

New Business Models and Value Creation: A Service Science Perspective

New Business Models and Value Creation: A Service Science Perspective PDF Author: Lino Cinquini
Publisher: Springer Science & Business Media
ISBN: 8847028388
Category : Business & Economics
Languages : en
Pages : 215
Book Description
The contemporary economic landscape features the prevalence of the service sector in economic systems, the pervasive servitisation of manufacturing, innovations in traditional business models and new value creation models, thanks to the new possibilities offered by the web, ICT and other enabling technologies. In this evolving context, this book provides qualified contributions on the topic of service science from a managerial perspective. A multidisciplinary perspective is adopted, dealing with both the structural–technological and dynamic–relational aspects of managing complexity. In addressing the contribution that service science can make to business value creation, this book covers relevant issues such as product servitisation, business modelling, value cocreation with customers, performance measures and the role of ICT. It also presents some innovative experiences of management models in service organisations operating in the environmental, energy and health-care sectors. This book aims to enhance the value of the results of research intertwined with the development of a new training curriculum started four years ago at the Scuola Superiore Sant'Anna of Pisa (Italy) with the evolution of the "Master in Management of Innovation" into the new "Master in Management, Innovation and Service Engineering" (MAINS).

U- and E-Service, Science and Technology

U- and E-Service, Science and Technology PDF Author: Dominik Slezak
Publisher: Springer Science & Business Media
ISBN: 3642105793
Category : Computers
Languages : en
Pages : 176
Book Description
This book constitutes the proceedings of the 2009 International Conference on U- and E-Service, Science and Technology, UNESST 2009, held in conjunction with the International Conference on Future Generation Information Technology, FGIT 2009, on December 10-12, 2009, in Jeju Island, Korea. The FGIT 2009 conference received 1051 submissions in total, of which 301 papers were selected to be presented at one of the events taking place as part of it. The 23 papers presented in this volume were carefully reviewed and selected for presentation at UNESST 2009. They focus on various aspects of u- and e-service, science and technology with computational sciences, mathematics and information technology and recent advances in these areas.

Ontology, Conceptualization and Epistemology for Information Systems, Software Engineering and Service Science

Ontology, Conceptualization and Epistemology for Information Systems, Software Engineering and Service Science PDF Author: Miguel-Angel Sicilia
Publisher: Springer
ISBN: 364216496X
Category : Business & Economics
Languages : en
Pages : 147
Book Description
This book constitutes the post-proceedings of the International Workshop on Ontology, Conceptualization and Epistemology for Information Systems, Software Engineering and Service Sciences (ONTOSE 2010) , held at the CAiSE 2010 conference in Hammamet, Tunisia, June, 2010. The 10 papers presented in this volume were carefully revised and selected from 25 submissions. They are grouped in sections on enterprise and service architectures, ontology applications, ontology visualization and query expansion, and ontologies for services.

Animal and Plant Health Inspection Service, Science and Education Administration

Animal and Plant Health Inspection Service, Science and Education Administration PDF Author: United States. Congress. House. Committee on Appropriations. Subcommittee on Agriculture, Rural Development, and Related Agencies
Publisher:
ISBN:
Category : United States
Languages : en
Pages :
Book Description